Privacy Policy for MyKoekie
Last Updated: 27 May 2026
Welcome to MyKoekie.com (“we”, “our”, “us”).
Your privacy matters to us, and we are committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (“POPIA”).
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy
1. Information We Collect
We may collect the following personal information when you interact with our website:
- Name and surname
- Email address
- Phone number
- Delivery address
- Billing information
- Order details
- Messages or notes submitted through forms
- Website usage data and cookies
- IP address and browser/device information
We only collect information that is necessary for operating our business and improving your experience.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Communicate regarding your purchases or enquiries
- Provide customer support
- Send updates, promotions or limited collection announcements
- Improve our website and services
- Personalize your experience
- Prevent fraud or misuse of the website
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Marketing Communications
If you subscribe to our mailing list or private collection notifications, you may receive:
- Product launches
- Exclusive drop announcements
- Promotions
- Event or collaboration updates
- Brand news
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and performance
- Enhance user experience
- Support marketing and advertising efforts
You can disable cookies through your browser settings, although some website features may not function correctly.
5. Third-Party Services
We may use trusted third-party services including:
- Payment gateways
- Courier and delivery partners
- Email marketing platforms
- Analytics providers
- WooCommerce and WordPress plugins
- Social media integrations
These providers may process limited information necessary for their services.
We are not responsible for the privacy practices of third-party websites or services linked from our site.
6. Payment Security
Payments made through our website are processed securely through trusted third-party payment providers.
We do not store your full payment card details on our servers.
7. Data Protection
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no online platform can guarantee absolute security.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your information where legally permitted
- Withdraw consent for marketing communications
To make a request, contact us using the details below.
9. Children’s Privacy
Our website is not intended for children under the age of 13 without parental supervision.
We do not knowingly collect information from minors.
10. Changes To This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
MyKoekie
Website: www.mykoekie.com
Email: info@mykoekie.com
